Privacy notice

01Who we are

Oakliv Eco India (OPC) Private Limited (“Oakliv”, “we”) is the company behind Oakliv Cork Studio, Oakliv Inside Story, Climasoul Care, Climasoul Essentials and Kritiv Technologies. We decide how the personal data described here is used.

CIN

U51909AS2021OPC021253

Registered office / Unit

Bijoynagar, Kamrup, Assam — 781122, India

Corporate office

Axis Bank Building, S.C. Road, Athgaon, Guwahati — 781001, Assam, India

Email

corporate@oakliv.in

WhatsApp

+91 60006 74347

02What we collect

When you book a conversation. The booking pages on oakliv.in/meetings ask for your name, business name, city, type of business, what you’d like to discuss, a preferred day and time, and an optional note. The website does not store this. When you tap the button, it opens WhatsApp with a message you can read and edit, and nothing is sent until you send it yourself.

When you message us on WhatsApp. Your WhatsApp number, profile name, and the messages, images or files you send us.

When you subscribe to our updates. Your email address, collected and stored by our newsletter provider, Buttondown.

When you email us. Your email address and whatever you choose to include.

When you visit the website. Our hosting provider keeps standard server logs, such as IP address, browser type and pages requested, to run and secure the site. The website sets no cookies and uses no advertising or tracking tools. Fonts load from Google Fonts, which receives your IP address when a page loads.

03How we use it

• To reply to you, arrange a conversation, and prepare a proposal for your business.
• To deliver and support the products and services you order from us.
• To send our updates by email, only if you subscribed.
• To keep the records we must keep by law, such as tax and accounting records.
• To keep the website and our systems secure.

We do not sell or rent personal data, and we do not use it for advertising.

04Why we’re allowed to use it

Under India’s Digital Personal Data Protection Act, 2023, we rely on the consent you give when you contact us, book a conversation or subscribe, and on legitimate uses the Act permits, such as meeting legal obligations. You can withdraw consent at any time; this doesn’t affect anything we did before you withdrew it.

05WhatsApp

We use the WhatsApp Business platform, provided by Meta, to talk with customers. We message you only about your enquiry, booking, orders or the services you use with us. We will not send promotional messages unless you have agreed to receive them. Reply STOP at any time to stop non-essential messages. WhatsApp’s own privacy policy also applies to your use of WhatsApp.

06Who we share it with

Only with service providers who help us run our business and act on our instructions:

• Meta (WhatsApp) and our WhatsApp Business service provider, for messaging
• Buttondown, for our email updates
• Vercel, which hosts this website
• Google, for website fonts, and for maps if you tap “Get directions”
• Our email provider, for corporate@oakliv.in

We may also share information with professional advisers, or with authorities where the law requires it. Some of these providers process data outside India.

07How long we keep it

• Enquiries and booking conversations: up to three years after our last contact, unless you become a customer.
• Customer, order and invoice records: as long as tax and company law require.
• Email updates: until you unsubscribe.
• Server logs: for the short period set by our hosting provider.

08Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it
• correct or update it
• delete it
• stop using it, by withdrawing consent
• resolve a complaint about how we handled it
• act for a nominee, if you are unable to

Email corporate@oakliv.in with the subject “Privacy request”, or message us on WhatsApp. We reply within 30 days.

09Deleting your data

To have your personal data deleted:

1. Email corporate@oakliv.in with the subject “Delete my data”, or send “Delete my data” to +91 60006 74347 on WhatsApp.
2. Include the phone number or email address you used with us.
3. Within 30 days we delete your enquiry and booking details, your WhatsApp conversation records and your email subscription, and we confirm when it’s done.

We keep only what the law requires us to keep, such as invoices, and delete it once that period ends.

10Security

Access to your information is limited to the people who need it to serve you, and we use reasonable technical and organisational safeguards. No method of sending or storing information online is completely secure, but we work to protect what you share with us.

11Children

Our products and services are for businesses and adults. We don’t knowingly collect personal data from anyone under 18.

12Complaints

If you have a concern about how we handle your data, contact our grievance officer at corporate@oakliv.in. If we can’t resolve it, you may complain to the Data Protection Board of India.

13Changes to this notice

If we change this notice, we’ll update the date at the top. Significant changes will be noted on this page.